Education Counsellor – International Student Services

About the role

The Education Counsellor will support international students who wish to study in the UAE by providing accurate information, personalised advice and end‑to‑end application processing. The role also involves promoting IDP’s portfolio of services and contributing to the achievement of sales targets while ensuring a high level of customer satisfaction.

Key responsibilities

• Provide information, advice and support to international students seeking admission to UAE education institutions.
• Process student applications and ensure accurate documentation.
• Promote IDP products and services, contributing to office and country sales targets.
• Identify and refer students with non‑placement issues to appropriate services.
• Deliver outstanding customer service and maintain strong client relationships.

Required profile

• Bachelor’s degree or equivalent.
• Fluent English communication skills.
• Proven experience in a sales‑driven environment with target achievement.
• Knowledge of education institutions, admission processes and immigration requirements.
• Excellent planning, organising and problem‑solving abilities.
• Strong relationship‑building and teamwork orientation.
• Sound judgement and integrity in decision‑making.

Required skills

• Proficiency with Microsoft Office suite.
• Experience using CRM systems.