End User Support Specialist

About the role

The End User Support Specialist provides day‑to‑day technical assistance to employees across the office environment. You will be responsible for troubleshooting hardware, software and network issues, managing device lifecycles, and supporting office infrastructure such as printers, AV equipment and smart office sensors.

Key responsibilities

• Diagnose and resolve issues on desktops, laptops, printers, mobile phones and other peripherals (Windows, macOS, Linux).
• Provision, de‑provision and replace corporate devices following Ericsson processes.
• Coordinate with Level‑2 teams for complex troubleshooting and escalations.
• Perform basic installation, testing and maintenance of network devices (switches, routers, access points) and support connectivity (Wi‑Fi, LAN).
• Support office IT infrastructure including printing, voice platforms, smart metering, digital signage and AV equipment.
• Manage hardware assets: receive, tag, image, inventory, audit and dispose of devices in compliance with internal policies.
• Document incidents, maintain accurate records and assist during internal/external audits.
• Liaise with vendors and third‑party providers for repairs and replacements.

Required profile

• Strong analytical mindset with the ability to troubleshoot a wide range of end‑user technologies.
• Excellent communication skills to guide users and collaborate with internal teams.
• Attention to detail for asset tracking, documentation and compliance activities.

Required skills

• Windows, macOS and Linux operating systems
• Printers, mobile phones and other peripheral devices
• Device provisioning and de‑provisioning
• Network switches, routers and access points
• Out‑of‑band management, firewalls, Network Access Control (NAC), DNS, Secnet
• Wi‑Fi and LAN connectivity troubleshooting
• Smart metering, digital signage and AV equipment support
• PABX basics
• Workplace monitor deployment
• Hardware asset management and OS imaging
• Hardware inventory and audit procedures
• SOX and other compliance processes