Fashion Consultant – Luxury Retail

About the role

The Fashion Consultant will deliver an outstanding customer experience for the Lacoste brand within Chalhoub Group’s luxury retail environment. You will act as a brand ambassador, using both physical and digital channels to connect with customers and drive sales.

Key responsibilities

• Deliver an exceptional customer experience and represent the brand professionally at all times.
• Achieve individual and team sales targets while supporting overall store performance.
• Build strong relationships with customers to encourage loyalty and repeat business.
• Stay updated on fashion trends, new collections, and brand activities.
• Promote the brand’s online channels, social media campaigns, and loyalty program.
• Provide personalized styling advice and product recommendations based on customer needs.
• Support omnichannel services, including virtual shopping and client communication.
• Handle e‑commerce order preparation and fulfillment within set timelines.
• Maintain store appearance, product display, and stock replenishment according to brand guidelines.
• Use digital tools and systems (CRM, etc.) to enhance customer experience and reporting.

Required profile

• Strong knowledge of the Lacoste brand and experience in fashion and style.
• Passion for delivering high‑level customer service in a luxury retail setting.
• Ability to build lasting customer relationships and drive repeat business.

Required skills

• Proficiency with CRM systems and other digital retail tools.