French-English Customer Support Associate

About the role

We are looking for a proactive French‑English Customer Support Associate to join our global e‑commerce team. You will provide friendly, professional assistance to customers in both languages through voice calls and live chat, helping them resolve issues and enjoy a seamless experience.

Key responsibilities

• Deliver timely, accurate support in French and English via phone and chat.
• Troubleshoot customer problems and guide them through step‑by‑step solutions.
• Log every interaction precisely in our support system.
• Identify recurring issues, share feedback, and help improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• At least 1 year of remote customer service or similar experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team that values growth, accountability, and human connection.