French Speaking Customer Service Agent

About the role

We are looking for motivated French‑speaking agents to join our call‑center team. You will assist customers with visa‑related queries, guide them through online application forms, and ensure a smooth, empathetic experience.

Key responsibilities

• Handle inbound calls and provide detailed information on visa requirements and application procedures.
• Assist customers in completing online visa application forms.
• Understand and address customer queries, complaints, and comments with empathy.
• Deliver quick and effective resolutions while communicating in clear, understandable language.
• Manage pressure situations and handle irate customers professionally.
• Maintain accuracy and attention to detail in all interactions.
• Utilise automated information systems to analyse customer situations.

Required profile

• HSC or graduate degree; freshers are welcome.
• Minimum 6 months experience in customer service.
• Good command of English and French (B2 level).
• Strong verbal and written communication skills.
• Ability to work under pressure and handle complaints.
• Detail‑oriented with a focus on accuracy.

Required skills

• Microsoft Office proficiency.
• Basic computer knowledge.
• Typing speed of at least 25 wpm with 90 % accuracy.
• Ability to use automated information systems.