French Team Manager – Customer Experience

About the role

The French Team Manager is a full‑time, on‑site position at Alorica in Al Jizah, Egypt. You will lead a group of French‑speaking customer experience professionals, ensuring daily operations run smoothly, performance targets are met, and service quality remains high.

Key responsibilities

• Oversee daily team activities, monitor performance metrics and productivity goals.
• Provide coaching, feedback and conflict resolution to team members.
• Manage scheduling, workload distribution and handle escalated customer issues.
• Analyze performance data, prepare reports and collaborate with other departments to improve processes.
• Foster an inclusive, engaging work environment aligned with Alorica’s values.

Required profile

• Strong people‑management and leadership abilities, including supervision and performance coaching.
• Experience in customer service or contact‑center operations with KPI and quality‑standard management.
• Excellent French communication skills and good English proficiency.
• Organizational and time‑management capabilities for scheduling and operational priorities.
• Analytical and problem‑solving skills to interpret data and implement improvements.
• Comfort with common office and contact‑center technologies (CRM tools, reporting systems, collaboration platforms).
• Ability to work on‑site in Al Jizah, Egypt, in a fast‑paced, customer‑focused environment.
• Previous supervisory or team‑leader experience, preferably in a multilingual or international setting.

Required skills