Front Desk Agent

About the role

The Front Desk Agent at Four Seasons Hotel Alexandria is the first point of contact for guests, responsible for delivering the brand’s signature hospitality. You will manage arrivals and departures, provide information about the property and local area, and ensure each guest’s stay begins and ends smoothly.

Key responsibilities

• Greet guests warmly, complete check‑in and check‑out procedures, and handle payments according to Four Seasons policies.
• Explain room features, rates, and available amenities, and answer guest inquiries.
• Maintain accurate guest registration records and manage room reservations, including blocking rooms for VIPs and groups.
• Coordinate with Concierge and Guest Services to arrange luggage handling, special requests, and personalized recommendations.
• Prepare and present guest bills, ensuring clarity and accuracy.

Required profile

• Professional, courteous demeanor with a genuine passion for hospitality.
• Strong attention to detail and ability to follow credit and payment procedures.
• Excellent communication skills in English; additional language abilities are a plus.
• Ability to work flexible hours, including evenings, weekends and holidays.

Required skills

• Proficiency with hotel reservation and property management systems.
• Ability to quote room rates and manage availability.
• Basic cash handling and billing knowledge.