Front Desk Agent

About the role

Four Seasons Hotel Alexandria, a resort-style hotel on the Egyptian Riviera with 154 rooms, 31 suites, 30 beach suites and 6 villas, is looking for a Front Desk Agent. The role welcomes and registers guests, handles payments, checks guests out, answers requests and complies with Four Seasons' policies.

Key responsibilities

• Welcome and register guests, following special handling instructions and credit policies
• Quote room and rate availability and select and block rooms for arriving guests
• Pre-register individuals or groups and help escort VIPs and returning guests to their rooms
• Work with the Concierge and Guest Services teams on luggage and guest requests
• Handle guest problems or complaints

Required profile

• Friendly, courteous and professional manner with guests, patrons and colleagues
• Written, spoken and reading proficiency in English
• Hotel experience preferred
• Knowledge of front desk tasks
• Ability to comply with upscale luxury hotel operating standards

Required skills

• Opera software knowledge is an advantage

What we offer

• Competitive salary, wages and a comprehensive benefits package
• Training and development opportunities
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals