Front Desk Shift Leader

About the role

We are looking for a professional, customer‑focused Front Desk Shift Leader to manage daily front‑desk operations at our hotel in Cairo. You will lead a team, ensure smooth check‑in and check‑out processes, and create a welcoming atmosphere for every guest.

Key responsibilities

• Lead and supervise front‑desk staff during assigned shifts, providing guidance and performance feedback.
• Oversee check‑in and check‑out procedures, ensuring accuracy and efficiency.
• Address and resolve guest complaints with professionalism, escalating complex issues when needed.
• Monitor compliance with company policies and maintain organized, well‑stocked front‑desk area.
• Schedule staff shifts, manage coverage, and train new team members on protocols and systems.
• Maintain accurate guest records, reservations, and financial transactions using front‑desk software.
• Coordinate with other departments to ensure seamless guest experiences.
• Handle cash, payment processing, and financial reconciliation.

Required profile

• Proven experience in a front‑desk or customer‑service role, with at least one year in a supervisory capacity.
• Excellent interpersonal and communication skills.
• Strong organizational and time‑management abilities.
• Fluency in English; Arabic is a plus.
• Flexibility to work evenings, weekends, and holidays.

Required skills

What we offer

• Opportunities for development and advancement within a global hospitality group.
• Dynamic work environment focused on responsible hospitality.