Front Desk Supervisor

About the role

As a Front Desk Supervisor you will be the face of the hotel, ensuring every guest receives a warm and memorable experience. You will lead the front office team in delivering seamless check‑ins, check‑outs and daily service while upholding Hilton’s standards of hospitality.

Key responsibilities

• Supervise and coach front office staff to perform all front desk procedures efficiently.
• Create daily schedules, assign tasks, conduct pre‑shift briefings and provide on‑the‑spot feedback.
• Handle guest inquiries and resolve complex or escalated issues promptly.
• Monitor lobby traffic and adjust team coverage in real time to maintain service flow.
• Lead department initiatives and ad‑hoc projects that improve operations.

Required profile

• Passion for delivering exceptional hospitality.
• Strong integrity and commitment to doing the right thing.
• Leadership mindset that inspires and develops team members.
• Team‑oriented attitude with a focus on collaborative outcomes.
• Ownership mentality and ability to act with urgency.

Required skills

What we offer

• Competitive benefits package including travel perks and wellness programs.
• Opportunities for career growth within a global hospitality brand.
• Supportive work environment recognized as a Great Place to Work.