Front Desk Supervisor

About the role

Accor is hiring a Front Desk Supervisor for its hotel in Hurghada. The role carries out the Front Office Manager's and Assistant Front Office Manager's instructions on organisation, implementation and planning so that the Front Office Department runs smoothly, and covers the services assigned to each shift.

Key responsibilities

• Perform the shift services in the best way possible, keeping the logbook notes and acting on them
• Handle VIP check-ins personally, monitor complimentary services and know the hotel's occupancy rate
• Monitor payments for individual reservations, control forms and reports, and prepare daily reports
• Control accommodation cards, check-in procedures, and the money collected by receptionists at the end of the shift
• Check the accuracy of invoices to agencies after check-out and control the flow of money in the Front Office
• Report room changes to Housekeeping, liaise with Housekeeping and Technical Service, and report problems to the Front Office Manager
• Organise the shift, arrange the order of staff, distribute daily tasks, attend periodic meetings and training, and train the team on guest handling
• Ensure employees follow facility instructions, cooperate well, and deliver high-quality service
• Monitor occupancy forecasts, know the region, agencies and emergency contacts, and take part in Emergency Response Teams
• Follow quality management systems, pandemic protection measures, and environmental and energy-saving initiatives

Required profile

• At least a high school or vocational diploma
• At least 4 years of related work experience after theoretical education
• Sufficient English and Arabic to communicate with guests and employees
• Advanced theoretical and practical knowledge
• Good command of guest profiles and ability to train the team

Required skills

• MS Office applications
• Technical knowledge of front office methods, equipment and processes