Front Office Agent – Hotel Front Desk

About the role

We are looking for a Front Office Agent to be the first point of contact for guests at Sofitel Cairo Downtown Nile. In this role you will ensure smooth check‑in and check‑out processes, handle reservations and provide friendly, efficient service that reflects our brand standards.

Key responsibilities

• Greet guests, manage check‑in/out procedures and issue room keys.
• Process payments and post charges accurately.
• Handle reservations via online, phone and in‑person channels.
• Answer the switchboard, respond to guest inquiries, complaints and special requests.
• Promote hotel amenities, restaurants and upsell services.
• Coordinate with housekeeping, maintenance and other departments to ensure room readiness and safety.
• Provide information on local attractions and hotel facilities.

Required profile

• Bachelor’s degree in Hotel Management or equivalent.
• Minimum two years of customer‑service experience and at least one year in a front‑desk role within hospitality.
• Excellent verbal communication in English and flexibility to work evenings, weekends and holidays.
• Friendly, welcoming demeanor with the ability to resolve guest issues promptly.

Required skills

• Proficiency with Opera or a similar hotel property management system.