Front Office Development Program – Tahseen

About the role

The Front Office – Tahseen program is a 12‑18 month hospitality leadership development initiative in partnership with Cornell University. Participants will rotate through guest services, front desk, housekeeping, sales, and operations to build a comprehensive understanding of hotel management. The program aims to increase local nationals' engagement in the rapidly growing hospitality sector.

Key responsibilities

• Coordinate and implement accounting tasks and property audits across all operational areas.
• Analyze guest feedback, comment cards, and satisfaction data to identify improvement opportunities and drive service enhancements.
• Support the development and execution of operational strategies that align with brand objectives and monitor performance against budget.
• Conduct regular walk‑throughs, ensure preventive maintenance processes are in place, and verify that all areas meet service standards.
• Provide proactive, professional customer service, promptly address guest concerns, and maintain clear communication with internal teams.

Required profile

• High school diploma or GED with at least four years of experience in guest services, front desk, housekeeping, sales, marketing, or related operations; OR
• A two‑year degree in Business Administration, Hotel & Restaurant Management, or a related field with at least two years of relevant experience.

Required skills

What we offer

• Full‑time placement in a leading hotel in Cairo.
• Mentorship from senior hospitality leaders and Cornell University faculty.
• Hands‑on experience across multiple functional areas of hotel operations.
• Competitive stipend and professional development opportunities.
• Clear career pathway toward senior hotel management roles.