Front Office Manager

About the role

The Front Office Manager leads all front‑office functions, ensuring smooth guest arrivals, departures, and overall service quality. This position oversees the Bell staff, switchboard, front desk, and retail/gift shop operations, driving both guest satisfaction and financial performance.

Key responsibilities

• Direct daily operations of the front office, including guest services, bell staff, switchboard, and retail areas.
• Lead, coach, and evaluate front‑office team members, fostering a collaborative and high‑performance culture.
• Set and achieve performance, budget, and team goals while monitoring departmental expenses.
• Maintain compliance with all front‑office policies and procedures.
• Coordinate staffing levels to meet service standards and financial targets.
• Conduct regular department meetings and communicate clear objectives.

Required profile

• High school diploma or GED with at least 4 years of guest‑services or front‑desk experience, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related field with 2 years of relevant experience.
• Demonstrated leadership, integrity, and ability to act as a role model.
• Strong interpersonal and communication skills.

Required skills

What we offer

• Full‑time, on‑site position within a dynamic hospitality environment.
• Opportunities for professional growth and development.
• Competitive compensation aligned with performance.