Groups Coordinator

About the role

A hotel belonging to the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, is looking for an organized and detail-oriented Groups Coordinator in Cairo, Egypt. The role acts as a central point of communication and coordination for group-related initiatives, working with internal teams, clients and external stakeholders, managing the full lifecycle of group inquiries while keeping data systems accurate.

Key responsibilities

• Manage the full lifecycle of group inquiries, from initial request through rate loading and distribution, following standard operating procedures
• Maintain accurate, up-to-date data in CRM systems and prepare reports on group progress, performance metrics and rate audits for leadership
• Coordinate group block requirements and handle ad hoc group requests flexibly and responsively
• Manage shared inboxes for group inquiries, prioritizing tasks and responding professionally to internal and external stakeholders
• Support RFP (Request for Proposal) processes for group accounts, including data collection, rate setup and tracking
• Ensure compliance with organizational guidelines on group reporting and procedures
• Organize and support client visits, site inspections and familiarization trips
• Handle customer and agency inquiries about group bookings and escalate issues as needed
• Suggest improvements to operational efficiency, processes and client engagement, and collaborate with cross-functional teams

Required profile

• 1-2 years of experience in a coordination, administrative support or sales support role, preferably in hospitality, events or group travel
• Excellent organizational and time management skills, able to handle multiple priorities
• Strong written and verbal communication skills with diverse stakeholders
• Attention to detail and accuracy in administrative and data tasks
• Solid understanding of group booking processes and group travel coordination
• Ability to analyze data and prepare clear, comprehensive reports

Required skills

• Proficiency in CRM systems
• Microsoft Office, especially Excel and PowerPoint