Guest Experience Supervisor

About the role

We are seeking a Guest Experience Supervisor to lead our front‑desk team at our Red Sea property. In this role you will ensure smooth check‑in processes, accurate billing, and exceptional service for every guest.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter and manage Marriott Rewards information and ensure rates match market codes.
• Handle all payment types, vouchers, paid‑outs, and balance cash receipts at shift start and end.
• Compile daily reports, cashier and closing logs, and maintain contingency lists.
• Provide guests with property information, directions and respond to service requests, coordinating with other departments as needed.
• Notify loss prevention/security of any theft reports and follow accounting procedures for manual authorizations.
• Assist management in training, evaluating, counseling and coaching team members, promoting a fair‑treatment culture.
• Maintain a clean, professional appearance, adhere to safety policies and protect confidential information.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 1 year of related hospitality experience.
• At least 1 year of supervisory experience.
• Ability to stand, walk, lift objects up to 10 lb and work extended periods.

Required skills

• Proficiency with computer and POS systems for data entry and transaction processing.