Guest Relations Manager

About the role

A hotel in Alexandria within the Accor group is looking for a Guest Relations Manager on a full-time basis. The role supports the guest relations function, helping guests with check-in and check-out, resolving their needs and building loyalty, while supervising and supporting the Guest Relations team.

Key responsibilities

• Assist in welcoming guests and ensuring smooth check-in and check-out experiences.
• Handle guest inquiries, requests and complaints professionally, with timely resolution.
• Engage proactively with VIPs, regular guests and special groups to improve satisfaction and loyalty.
• Monitor guest satisfaction and give feedback to management for service improvements.
• Supervise and support the Guest Relations team, providing coaching and guidance to maintain service standards.
• Coordinate with Front Office, Concierge, Housekeeping and other departments for seamless guest experiences.
• Maintain guest records, preferences and special requests in the hotel system.
• Help prepare daily reports, VIP arrival plans and guest recognition programmes.
• Support the Guest Relations Manager in audits, inspections and quality control.
• Help plan and run special events, VIP services and guest recognition programmes.
• Arrange guest amenities, surprises and personalised services.

Required profile

• Two years of supervisory or management experience in Front Office operations, before the start date.
• Cash/float handling experience.
• Previous leadership experience and a service-focused personality.
• Proven ability to build and maintain good relationships with all stakeholders.

Required skills

• Prior experience with Opera or a related system.
• Clear communication and strong networking skills.
• Ability to lead by example and foster a strong team culture.