IT Help Desk Technician

About the role

Chalhoub Group, a luxury retailer with over 950 stores, online platforms and mobile apps, is hiring an IT Help Desk technician in Cairo. The role provides day-to-day technical support to employees across the Head Office, retail stores, warehouses and Cairo Airport Duty Free, resolves hardware and software problems and monitors the operation of the company's computer systems.

Key responsibilities

• Provide day-to-day technical support to employees across the Head Office, retail stores, warehouses and Cairo Airport Duty Free.
• Receive, manage and resolve IT support tickets, ensuring timely follow-up and resolution.
• Troubleshoot basic hardware and software issues, including computers, laptops, printers, Windows operating systems and iOS devices.
• Support retail POS systems, barcode scanners and other store equipment.
• Assist with basic network and connectivity troubleshooting, escalating complex issues when needed.
• Conduct onsite technical visits to different locations and support IT setup for stores, warehouses and other sites.
• Maintain accurate records of incidents, resolutions and IT equipment.
• Take part in a rotational 24/7 on-call schedule to support critical operations for Cairo Airport Duty Free.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, Artificial Intelligence, Engineering or a related field.
• 1+ years of experience in IT Support, Helpdesk, Technical Support or a similar role.
• Good command of English and willingness to work across Head Office, stores, warehouses and Cairo Airport Duty Free.
• Positive attitude, strong communication skills, eagerness to learn and a proactive approach to problem-solving.

Required skills

• Basic knowledge of Windows operating systems, computer hardware, software troubleshooting and networking fundamentals.
• Familiarity with POS systems, printers, barcode scanners and iOS devices is an advantage.

What we offer

• Learning and development opportunities and internal mobility.
• Health care and child education contribution.
• Remote and flexible working policies.
• Employee discounts.