IT Support Engineer

About the role

PwC's ETIC internal firm services unit is hiring an IT Support Engineer in New Cairo. The role covers onboarding IT support, day-to-day helpdesk and asset management for ETIC staff, working closely with firmwide IT teams.

Key responsibilities

• Install and configure laptops to support the onboarding of new employees, including delivering IT equipment, collecting documentation and giving IT induction.
• Provide IT support for hardware (laptops, printers, smartphones) and software (Windows 10, Google Suite and in-house applications).
• Provide remote or on-site support for ETIC staff, including meeting rooms and video conferences.
• Manage IT assets: registration, assignment and recycling across the relevant systems.
• Work with firmwide IT teams to run local IT operations reliably and route IT requests through the right channels.
• Assess technical and operational requirements of business solutions and implement and test them.

Required profile

• 1-2 years of experience in an IT Support role.
• Self-motivated fast learner with initiative and adaptability.
• Team player with good oral and written communication and interpersonal skills.
• Proficiency in English.
• Preferred: Android/iOS app experience, networking or computer science background, CCNA/MCSA knowledge, and ITIL Foundation certification.

Required skills

• IT support and troubleshooting
• Networking and computer science background
• ITIL Foundation (a plus)