IT Support Specialist – Alexandria

About the role

RM Events is looking for a proactive IT Support Specialist to join its Alexandria team. You will maintain the company’s IT infrastructure, provide first‑ and second‑level support, and ensure reliable operation of both standard office systems and specialized audiovisual equipment.

Key responsibilities

• Deliver first‑ and second‑level technical assistance to end users.
• Install, configure, and maintain Windows operating systems and business applications.
• Troubleshoot hardware, software, printer, and peripheral issues.
• Configure and manage wired and wireless networks, LAN, WAN, VPN, routers, and switches.
• Administer Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).
• Manage user accounts, permissions, and security policies via Active Directory.
• Perform routine system updates, software deployments, and backup operations.
• Maintain antivirus, endpoint protection, and follow cybersecurity best practices.
• Support meeting rooms, audio‑visual gear, and video‑conferencing systems.
• Document incidents, solutions, and IT assets; coordinate with external vendors when needed.

Required profile

• Bachelor’s degree in Computer Science, IT, or a related field.
• 2–5 years of experience in IT support, help‑desk, or systems administration.
• Strong knowledge of Windows 10/11, Windows Server, and Microsoft 365 administration.
• Good understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN).
• Experience with Active Directory, Group Policy, and basic virtualization (Hyper‑V or VMware).
• Familiarity with backup solutions and cybersecurity fundamentals.
• Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft Modern Desktop Administrator, Cisco CCNA.

Required skills

• Windows 10/11
• Windows Server
• Microsoft 365
• Active Directory
• Group Policy
• TCP/IP
• DNS
• DHCP
• VLAN
• VPN
• LAN
• WAN
• Routers
• Switches
• Backup solutions
• Cybersecurity
• Antivirus / endpoint protection
• Hyper‑V
• VMware
• Printers & scanners
• Audio‑visual equipment
• Video‑conferencing systems