IT Technical Support Specialist

About the role

We are seeking an IT Technical Support Specialist to provide comprehensive support to all employees. The role involves handling user calls, incidents, and equipment issues while ensuring smooth operation of IT services.

Key responsibilities

• Receive, categorize, and disseminate employee support calls.
• Open, document, and follow up on cases originating from user/customer calls.
• Support network, telephone system, and mobile phone push‑to‑mail issues.
• Apply and document customer support for both applications and infrastructure.
• Handle, document, and track incidents, equipment events, and technical problems.
• Generate performance reports by function, application, or business group to aid management decisions.
• Build, deploy, and manage desktop and laptop hardware and software.

Required profile

• University degree in Computer Science, Statistics, or a related field.
• 2‑4 years of relevant IT support experience.
• A+ and MCSE certifications.
• Good command of English.

Required skills

• PC hardware
• Microsoft Windows
• Microsoft Office
• Network support
• Mobile phone push‑to‑mail
• A+ certification
• MCSE certification