Junior Patient Care Specialist

About the role

Axios International is hiring a Patient Care Specialist in Giza, Egypt, to support and manage Patient Support Programs. The role acts as a trusted advocate for patients, helping them receive timely, compliant and compassionate assistance during their treatment journey, whether in the field or in the office.

Key responsibilities

• Assist the line manager and program team in managing Patient Support Programs by liaising with key stakeholders.
• Ensure timely enrolment of eligible patients according to program workflows and timelines, and educate patients to make enrolment seamless.
• Maintain accurate, complete patient files ready for submission in line with project standards.
• Accompany team members on visits to healthcare providers, pharmacies or patient support sites, and help ensure patients receive their medications without delay.
• Prepare and maintain regular reports on program performance, patient numbers, services provided and quality assurance metrics, and keep electronic records up to date.
• Complete required training, including product training, pharmacovigilance and client-provided or Axios-mandated trainings.
• Report adverse events and product complaints in line with client requirements and Axios SOPPs.
• Perform administrative duties, use the Patient Management System (PMS) exclusively for program activities, and support governance and operational monitoring.
• Guide and support subordinates and new hires, and liaise with external stakeholders.

Required profile

• Degree in a scientific or healthcare-related field preferred.
• Hands-on experience in a healthcare or scientific field or an NGO is ideal; experience in data monitoring and management is an advantage.
• Experience coordinating logistics/supply chain and in customer service management is a plus.
• Flexibility to travel frequently to clients and partners, possibly outside the region, and flexibility in working hours.

Required skills

• Application of job knowledge, concern for order and quality, adaptability, dependability, teamwork.
• Knowledge of and compliance with international standards, Axios policies and procedures, and applicable laws and regulations.

What we offer

• Paying fair market value.
• Annual performance-based bonus depending on role, level and contract.
• Premium private health insurance.
• Career progression aligned with a competency framework.
• Learning exposure through global health initiatives and patient-focused programs.