Key Account Manager

About the role

Ecolab is looking for a results‑driven Key Account Manager to lead and grow strategic customer relationships within its Institutional business. You will be responsible for managing key accounts, driving profitable growth, and ensuring exceptional customer satisfaction.

Key responsibilities

• Develop and maintain strong relationships with key customer stakeholders.
• Identify new business opportunities and drive account growth.
• Retain and expand existing business through strategic account management.
• Lead customer planning and account strategy development.
• Negotiate contracts, pricing agreements and commercial terms.
• Promote innovative Ecolab solutions and digital capabilities.
• Ensure customer expectations and service commitments are consistently met.
• Manage account profitability and improve financial performance.
• Collaborate with internal teams to execute initiatives and resolve issues.
• Mentor colleagues and share market and customer insights.

Required profile

• Bachelor’s degree in business, marketing, sales or a related field.
• Proven experience in sales, key account management or customer relationship management.
• Strong negotiation and contract management abilities.
• Excellent communication and stakeholder management skills.
• Demonstrated ability to drive sales growth and achieve business objectives.
• Strong analytical and financial acumen.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills