Learning & Development Specialist - Retail

About the role

The Learning & Development Specialist delivers training solutions across stores and at regional level, in line with the Learning Service Level Agreement (SLA). The role covers strategic planning, coordination and monitoring of learning activities that support employee development, business priorities and brand competency, working with store management teams, HR business partners, facilitators and subject matter experts.

Key responsibilities

• Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments, and keep learning activities on agreed timelines.
• Coordinate end-to-end delivery of classroom, virtual, blended and self-learning solutions, and maintain an active pool of facilitators and buddies.
• Drive learning engagement through campaigns, communication and social learning initiatives, promoting a learning culture aligned with IKEA values.
• Monitor delivery, completion and certification through dashboards, and deliver monthly learning reports on time.
• Act as learning consultant for line managers, HRBPs, SMEs and Regional L&D, supporting development, performance cycles and individual development plans.
• Contribute to regional and retail learning initiatives and share best practices and outcomes.

Required profile

• Diploma, higher diploma or equivalent vocational qualification in Human Resources, Learning & Development, Business or a related field.
• 1-3 years of experience in Learning & Development, HR or a people support role, preferably in a retail or operational environment.
• Experience managing timelines, learning calendars and coordination across multiple stakeholders.

Required skills

• Proficiency with learning management systems (LMS) and digital tools for learning delivery and coordination.
• Strong organizational, planning and follow-up skills.
• Excellent communication skills and adaptability to a fast-paced retail environment.