Lobby Ambassador

About the role

The Lobby Ambassador is the first point of contact for guests arriving at Swissotel Sharm El Sheikh. You will ensure a warm, professional welcome, assist with guest inquiries, and help create a memorable experience throughout their stay.

Key responsibilities

• Greet arriving and departing guests with the highest standards of service.
• Maintain continuous communication between guests and hotel staff.
• Provide prompt, courteous assistance to guest requests and inquiries.
• Monitor and resolve guest complaints efficiently and courteously.
• Ensure the front office area remains clean and orderly.
• Review log books, verify outstanding items, and follow up on pending tasks.
• File daily guest relations reports and maintain accurate documentation.
• Support colleagues across hotel departments as needed.

Required profile

• Diploma or degree in hospitality or a related field.
• Minimum of 1 year relevant experience in guest relations or front‑office roles.
• Excellent communication skills in English and fluency in Russian.
• Strong interpersonal skills and a professional appearance.
• Ability to work flexibly and assist in various hotel areas.

Required skills