Manager, Sales Operations

About the role

The Manager, Sales Operations, Collections & Partner Support leads sales operations, collections and partner support across Majid Al Futtaim's Egypt residential and commercial portfolio. The role ensures governance, operational excellence and business alignment, and acts as Egypt's custodian of sales policies, SOPs and delegation of authority (DOA) compliance across all projects.

Key responsibilities

• Lead the Sales Operations, Collections and Partner Support teams to meet business objectives, sales targets and operational excellence.
• Oversee end-to-end sales operations from reservation to handover, ensuring compliance with commercial terms, policies and DOA requirements.
• Manage customer collections, revenue assurance, payment plans, collection risks and exception approvals.
• Lead Partner Support and Broker Operations, including onboarding, compliance, commission governance and broker experience.
• Own Sales Policies, SOPs and DOA governance, keeping controls and audit readiness.
• Drive CRM, Salesforce, automation and digitisation initiatives to improve efficiency and customer experience.
• Prepare projects for launch, covering systems, processes, approvals, training and governance.
• Oversee reporting, KPIs, stakeholder management, data integrity and team development.

Required profile

• 8+ years in Sales Operations, Commercial Operations, Collections or Business Operations, including 3-5 years in Egypt's real estate sector and experience managing governance and cross-functional teams.
• Bachelor's degree from an accredited university in a relevant field.
• Strong knowledge of governance frameworks, DOA, internal controls and operational compliance.
• Expertise in real estate sales operations, collections, broker management and Egypt's residential and commercial market.
• Proven leadership of cross-functional teams and development of sales policies, SOPs and process controls.

Required skills

• CRM and sales platforms, preferably Salesforce.
• Analytical, reporting and problem-solving skills.