Medical Outbound Call Specialist

About the role

The Medical Outbound Call Specialist works full‑time on‑site in Maadi, handling outbound calls to patients, clients, and healthcare partners. The role provides medically informed support, clarifies treatment information, and assists with appointment coordination and follow‑ups while ensuring confidentiality and compliance with healthcare communication standards.

Key responsibilities

• Make outbound calls to patients, clients, and partners to deliver medical information and support.
• Document call outcomes accurately and update internal records.
• Escalate complex medical queries to qualified healthcare professionals.
• Maintain high standards of confidentiality and adhere to data protection regulations.
• Meet performance targets related to call quality, productivity, and accuracy.
• Collaborate with supervisors and team members to improve processes.

Required profile

• Strong foundation in general medicine with the ability to explain basic clinical concepts.
• Knowledge of cardiology, orthopaedic surgery, and neurology treatments.
• Relevant medical or healthcare education (e.g., medical degree, nursing degree, health sciences) or equivalent clinical experience.
• Excellent verbal communication in English and Arabic.
• High attention to detail and ability to work in a target‑driven environment.
• Previous experience in a medical call centre, outpatient coordination, or healthcare customer service is preferred.

Required skills

• CRM systems
• Medical information systems