Operations Coordinator - Personal Shopper Instashop

About the role

Delivery Hero is hiring a full-time Operations Coordinator for its Personal Shopper Instashop unit in Cairo. The role leads Store Supervisors across several retail partners, ensuring smooth daily operations and consistent execution of picking activities.

Key responsibilities

• Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent execution of picking activities.
• Monitor operational KPIs such as productivity, preparation time, order accuracy, cancellation rate, substitutions, quality and SLA compliance, and implement action plans to improve performance.
• Plan and optimize manpower allocation, shift schedules, attendance and workforce utilization to match business demand.
• Work with Customer Service, Live Operations, Fleet, HR and Retail Partners to resolve operational issues and maintain service excellence.
• Run regular performance reviews, coaching sessions and operational audits for Supervisors to ensure compliance with company standards and procedures.
• Analyze operational reports and performance trends, identify root causes of gaps and drive continuous improvement.

Required profile

• Bachelor's degree in Business Administration, Logistics, Supply Chain or a related field.
• 3-5 years of experience in Operations, Retail, E-commerce, Grocery or a related field.
• Ability to work in a fast-paced environment and manage multiple priorities.

Required skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Advanced proficiency in Microsoft Excel.