Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to join our fast‑growing e‑commerce team. In this role you will assist French‑speaking customers via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in French and English through calls and chat.
• Troubleshoot customer issues with a solutions‑first mindset.
• Document all interactions accurately in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads to stay aligned on priorities.
• Represent the brand with professionalism and cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent verbal and written French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic computer proficiency (i5 processor or higher, reliable internet).

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, performance bonuses.
• Team culture focused on growth, accountability and connection.