Remote French-English Customer Support Representative

About the role

We are seeking a proactive French-English Customer Support Representative to join our global team. Working remotely, you will assist customers in French-speaking regions, providing friendly and effective assistance through chat, email, and phone.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and calls.
• Guide customers step-by-step to resolve technical or order-related issues.
• Maintain accurate records of all interactions in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to ensure high-quality service.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, written and spoken.
• Calm, solution-focused attitude under pressure.
• Reliable laptop or desktop (i5 processor or better), high-speed internet (≥25 Mbps) and a quiet workspace.

Required skills

• Experience with support tools such as Gorgias, Zendesk or similar.
• Familiarity with Shopify, e-commerce platforms and CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews and performance-based bonuses.
• Paid time off for rest and recharge.
• Monthly health stipend.
• A collaborative team that values growth and respect.