Renewal Coordinator – German & English (Remote, Egypt)

About the role

The Docusign Renewal Coordinator (RC) is a high‑impact position responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The role focuses on minimizing financial attrition, securing favorable terms, identifying growth opportunities, and providing insights to improve future outcomes.

Key responsibilities

• Implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust.
• Increase account growth by collaborating with the account team to identify incremental opportunities during contract renewal.
• Maintain and update a rolling forecast of the territory and communicate renewal risks to internal resources.
• Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop renewal strategies.
• Adhere to best practices for internal processes, including Opportunity Management, Data Quality and Accuracy, CRM hygiene, and Quotes & Forecasting.

Required profile

• Eligible to work in Egypt and fluent in written and spoken English and German.
• 2+ years of experience in Renewal Management, Account Management or Customer Success, preferably within SaaS.
• Strong negotiation skills with a proven ability to drive contracts to completion on time.
• Strategic mindset enabling persuasive value conversations at the executive level.
• Experience in a quota‑carrying sales role with demonstrated achievement.