Senior Call Center Specialist – First Class

About the role

We are looking for a Senior Call Center Specialist to manage inbound and outbound customer interactions, resolve inquiries and complaints, and promote our products and services. The role ensures high‑quality service that protects the company’s image while driving revenue through upselling.

Key responsibilities

• Handle all incoming and outgoing calls, including follow‑ups, campaigns and callbacks.
• Provide exceptional service to external and internal customers across phone, fax, email and other channels.
• Collaborate with other Customer Service sub‑divisions (Credit, Support, Activation, Outbound & Save Initiatives) to answer relevant queries.
• Achieve daily staffed‑time targets to minimize lost calls.
• Deliver accurate information about Mobinil products and services while adhering to company policies.
• Stay up‑to‑date with all service offerings and resolve issues within defined SLAs.
• Escalate complex problems, report suspected fraud and provide feedback to appropriate channels.

Required profile

• Bachelor’s degree from a recognized university.
• 0‑2 years of experience in a similar call‑center or customer‑service role.
• Very good spoken and written English.
• Strong customer orientation and communication skills.
• Ability to work flexibly in a team, manage time effectively and maintain professional behavior.

Required skills

• Proficient computer skills.

What we offer

• Opportunity to develop expertise in telecom customer service.
• Training and tools to enhance product knowledge.