Senior IT Specialist

About the role

Decima International, a professional services firm providing project management and controls services to clients in the United States and the Middle East, is looking for a highly organized and technically capable Senior IT Specialist in Heliopolis, Cairo. The role oversees IT operations, governance, asset control, access management and vendor coordination, acting as a key control point for corporate systems, employees, devices, software, licenses, access permissions and IT vendors. It is a full-time, onsite position reporting to the Associate Director – Operations.

Key responsibilities

• Maintain accurate trackers and records for IT assets, software licenses, user access, vendors, costs, contracts and renewals.
• Manage the full IT asset lifecycle, from procurement and assignment through maintenance, recovery, replacement and disposal.
• Coordinate employee IT onboarding and offboarding, including devices, accounts, licenses and access.
• Administer Microsoft 365, Microsoft Entra ID / Azure AD, MFA and access-control requirements.
• Support administration of RMM / MDM and endpoint management platforms.
• Maintain IT policies, SOPs, inventories, process documentation and governance controls.
• Monitor IT vendors, contracts, service levels, performance, renewals and outstanding actions.
• Maintain an IT risk register, identify IT risks and track mitigation actions through closure.
• Identify cost optimization opportunities and monitor license utilization, supporting renewal, consolidation or cancellation decisions.
• Prepare regular management reports on assets, licenses, access, risks, costs, vendors and service performance.
• Support basic cybersecurity controls, endpoint security, access permissions and MFA compliance, and support IT incidents, infrastructure, networking and user issues when required.
• Coordinate with the Operations team and service providers, and support IT needs across multiple offices and distributed teams.

Required profile

• Bachelor's degree in information technology, computer science, computer engineering or a related discipline.
• Relevant experience in IT operations, IT administration or IT infrastructure support.
• Experience managing IT assets, software licenses, user accounts and access permissions, and supporting onboarding and offboarding.
• Experience coordinating IT vendors and external service providers.
• Strong communication, organization and stakeholder coordination skills, with attention to detail and ability to manage multiple priorities.

Required skills

• Experience administering Microsoft 365 and working knowledge of Microsoft Entra ID / Azure AD.
• Experience with MFA, access controls and basic cybersecurity practices.
• Experience with RMM / MDM and endpoint management platforms.
• Strong IT documentation, tracking and reporting skills, and strong Microsoft Excel skills.
• Experience using SharePoint for documentation, tracking or collaboration.
• Preferred: Microsoft Intune, Workspace ONE, Power Automate, Jira Service Management, Zendesk, ITSM and asset management platforms, ERP systems, and dashboard/report development.