Service Owner Senior Manager – Technology & Innovation Centre

About the role

PwC’s Egypt Technology and Innovation Centre (ETIC) is seeking a Service Owner Senior Manager to lead the quality, performance and delivery of multiple technology services. The role bridges business and technical teams, manages budgets and drives continuous improvement across SaaS, CoT and custom‑built solutions.

Key responsibilities

• Own overall quality, performance and delivery of assigned services.
• Manage services spanning SaaS, CoT, global platforms and custom solutions.
• Act as primary escalation point for delivery teams, ensuring service continuity.
• Bridge multidisciplinary business areas and align technical teams with stakeholder expectations.
• Ensure adherence to governance standards and business processes.
• Strategically allocate service budgets to maximise value and efficiency.
• Communicate service performance, benefits and strategic direction to senior stakeholders.
• Lead continuous‑improvement initiatives to enhance user experience and operational efficiency.

Required profile

• 11+ years total experience, with at least 6 years in service ownership or management within complex IT environments.
• Proven track record managing SaaS, CoT and custom‑built solutions.
• Strong stakeholder management and communication abilities.
• Experience handling service budgets and articulating value propositions.
• Commitment to service excellence and continuous improvement.

Required skills

• SaaS
• CoT
• Agile Methodology