Social Media Moderator – Cairo

About the role

The Social Media Moderator will ensure that all user‑generated content on our platforms meets quality standards and aligns with the brand voice. You will engage with the online community, answer queries, and help shape the conversation around our products and services.

Key responsibilities

• Review comments and user submissions to verify appropriateness before publishing.
• Respond to user questions and comments on the website and social channels.
• Monitor social media for breaking news and publish relevant updates on the company site.
• Create and schedule posts on Facebook, Twitter, Instagram and other platforms as needed.
• Share articles or blog posts that are pertinent to the company’s offerings.
• Participate in online discussions with customers and prospects.

Required profile

• Bachelor’s degree in Mass Communication, Advertising or a related field.
• Minimum of 1 year of experience in social media moderation or similar role.
• Excellent written and verbal communication skills.
• Strong command of Arabic and English.

Required skills

• Proficiency with major social media platforms (Facebook, Twitter, Instagram).