Social Media Moderator – Content & Community Management

About the role

The Social Media Moderator will ensure prompt, professional, and sales‑oriented interaction with our audience while moderating user‑generated content across multiple brand channels. You will uphold each brand’s tone of voice and help maintain a positive online community.

Key responsibilities

• Maintain and regularly update moderation guidelines.
• Review and moderate comments, images, links, videos, audio, private messages, and user profiles for various brands.
• Manage content posting schedules and ensure timely publication.
• Respond to comments and customer queries in a structured, timely manner.
• Coordinate with the team and manager on campaigns, sales, and marketing standards.
• Handle complaints, resolve issues, and reduce escalation rates.
• Provide prompt, professional information on services and products while applying soft‑sales techniques.
• Monitor social media platforms and online sources for trends, discussions, and brand mentions.
• Log complaints, inquiries, suggestions, leads, and sales requests in the CRM system.

Required profile

• Bachelor’s degree in a relevant field.
• Minimum 1 year of experience in social media moderation.
• Fluent written and spoken English and Arabic.
• Excellent writing abilities and strong computer/social‑media proficiency.

Required skills

• Proficiency with CRM systems for tracking interactions.
• Experience using social media platforms and content‑scheduling tools.