Software Testing Manager – ServiceNow

About the role

PwC's ETIC advisory practice in Cairo is hiring a manager for its software testing function within the technology line of service. The team focuses on evaluating software applications to identify defects and gaps, running test cases and scenarios so systems meet their requirements. The role centres on ServiceNow testing and automation.

Key responsibilities

• Design, develop and maintain automated test suites using Playwright, Cypress or Selenium
• Perform functional and regression testing on ServiceNow modules and workflows
• Create and run test plans, test cases and scripts for ServiceNow implementations
• Work with ServiceNow developers and stakeholders to validate business requirements
• Integrate automation scripts into CI/CD pipelines and ensure smooth test execution
• Analyse test results and give feedback for continuous improvement

Required profile

• 7 to 13 years of software testing experience focused on test automation
• Hands-on experience testing ServiceNow applications such as ITSM, HRSD and CSM
• Solid understanding of ServiceNow architecture, workflows and configurations
• Experience with REST API testing and data validation in ServiceNow
• Familiarity with Agile methodologies and tools such as Jira and TestRail

Preferred qualifications

• ISTQB or other testing certifications
• Knowledge of ATF (Automated Test Framework) in ServiceNow
• DevOps experience with Jenkins, GitHub Actions and similar tools