Spa Receptionist

About the role

We are seeking a friendly and professional Spa Receptionist to join the Mövenpick Hotel Cairo‑Media City team. The role is the first point of contact for spa guests, providing information, handling appointments and ensuring a seamless, welcoming experience.

Key responsibilities

• Greet guests warmly upon arrival and answer initial inquiries.
• Schedule, confirm and manage spa appointments, maintaining accurate records.
• Provide detailed information on spa services, packages, promotions and events.
• Handle guest requests, complaints and special needs with empathy and professionalism.
• Maintain a clean, organized and well‑stocked reception area.
• Answer and direct phone calls, process payments and manage cash transactions accurately.
• Assist with inventory management of spa products and supplies.
• Prepare treatment rooms for guests and support therapists with check‑in/check‑out procedures.
• Promote spa memberships, packages and special offers.

Required profile

• High school diploma or equivalent.
• Prior experience in customer service, hospitality or a related field preferred.
• Excellent communication and interpersonal abilities.
• Strong organizational and time‑management skills.
• Ability to work independently and as part of a team.

Required skills

• Proficiency with Microsoft Office Suite or similar software.