Team Leader, Marketplace Operations

About the role

Namshi, the leading online fashion marketplace in the Middle East, is looking for a Marketplace Operations Team Leader. You will lead a team of Marketplace Ops Executives to ensure smooth seller onboarding, catalog quality, fulfillment performance and post‑order processes, while maintaining high operational standards and SLA compliance.

Key responsibilities

• Oversee daily marketplace operations covering onboarding, catalog management, fulfillment and post‑order activities.
• Monitor and drive performance on key KPIs such as fulfillment rate, out‑of‑stock percentage, returns and SLA adherence.
• Identify, resolve and escalate operational issues in real time.
• Collaborate with Logistics, CX, Finance, Product and Tech teams to remove bottlenecks.
• Support implementation of new processes, features and policy updates.
• Deliver seller onboarding training and ensure sellers are ready for go‑live.
• Create and continuously improve training materials, guides and process documentation.
• Maintain and update seller‑facing knowledge‑base content aligned with policy changes.
• Track daily and weekly operational metrics, analyse trends and prepare performance reports.
• Manage, coach and distribute workload for Marketplace Ops Executives, ensuring clear ownership and SLA compliance.

Required profile

• 3–5+ years of experience in marketplace or e‑commerce operations.
• Proven experience leading a small operations team.
• Strong analytical mindset with ability to interpret operational data.
• Excellent communication and stakeholder‑management skills.
• Ability to work in a fast‑paced, dynamic environment.

Required skills