Team Manager - Telecom/Mobile (French, Dutch or Spanish Speaking)

About the role

Sutherland is looking for a Team Manager to support one of its growing Telecom programs in Cairo. The role suits someone with strong customer service leadership experience in the telecom domain who speaks French, Spanish or Dutch fluently.

Key responsibilities

• Manage performance and service quality to guarantee customer satisfaction
• Maintain communication with clients and team members, understand their needs, resolve issues and meet expectations
• Develop effective strategies based on data reports, analysis and observations that affect the bottom line
• Identify training needs so staff acquire the fundamental skills and knowledge they need
• Understand the system tools and operational procedures used in the program
• Work regularly with stakeholders on promotions and updates
• Ensure process compliance across team members, partners and third-party providers

Required profile

• 1-2 years of team leadership experience in a similar role or domain (telecom/mobile preferred)
• Fluency in French, Spanish or Dutch (100% required)
• Demonstrated leadership skills and ability to take the lead on improvements and issue resolution
• Ability to manage time and keep track of multiple schedules, meetings and initiatives

Required skills

• Strong analytical skills: interpreting data, identifying trends and suggesting improvements
• Clear, constructive and professional verbal and written communication
• Excellent working knowledge of MS Office applications