Technical Service Delivery Specialist – Cloud

About the role

The Technical Service Delivery Specialist – Cloud is an experienced individual contributor responsible for executing and monitoring cloud service delivery across client environments. The role works primarily with Microsoft Azure, Amazon Web Services (AWS) and hybrid platforms, ensuring services are delivered reliably, securely and in line with contractual SLAs.

Key responsibilities

• Execute and monitor daily cloud service delivery activities across assigned client environments covering Azure, AWS and hybrid platforms.
• Ensure consistent delivery of cloud services across compute, storage, networking, identity and platform layers according to SLA requirements.
• Track cloud resource health, availability‑zone status and service quotas; identify and report any deviations from agreed uptime and performance targets.
• Coordinate with cloud engineering and support teams for escalations related to resource degradation, misconfiguration or service disruption, following established procedures.
• Maintain accurate service records and operational documentation.

Required profile

• Experienced individual contributor with solid technical knowledge of cloud environments.
• Demonstrated practical judgment and ability to work independently on complex operational tasks.
• Professional client engagement skills on technical matters.
• Focus on service reliability and SLA compliance without a leadership or architecture mandate.

Required skills

• Microsoft Azure
• Amazon Web Services (AWS)
• Hybrid cloud platforms
• Cloud resource monitoring and health tracking
• Service delivery and SLA management