Technical Support Engineer (Egypt)

About the role

AlgoSec is seeking a Technical Support Engineer to join its global support team from Egypt. You will assist customers, partners and sales engineers with product installation, operation and troubleshooting, ensuring a high level of service across hybrid and multi‑cloud environments.

Key responsibilities

• Provide technical support via email, phone and webcasts to global customers.
• Guide customers and partners through product installation, configuration and issue resolution.
• Maintain and enrich the AlgoSec knowledge base.
• Collaborate closely with global support, R&D, delivery and product management teams.
• Introduce and improve support methodologies and tools.

Required profile

• Minimum 2 years of experience in a technical support role within a software company.
• Strong knowledge of Linux/UNIX environments.
• Experience administering and configuring firewalls (Checkpoint, Cisco, Juniper, Fortinet).
• Excellent written and verbal communication skills in Arabic and English.
• Ability to work under pressure, multitask and support customers on a 24x7 basis.

Required skills

• Linux/UNIX operating systems
• Firewall administration (Checkpoint, Cisco, Juniper, Fortinet)
• PERL scripting
• Shell scripting