Technical Support – Saudi Dialect Fluent

About the role

WAJJAD is seeking a full‑time Technical Support professional to assist users of its B2B platforms. The role is remote and requires fluent Saudi Arabic dialect alongside strong English communication.

Key responsibilities

• Receive and triage user inquiries through phone, email and chat channels.
• Diagnose and resolve platform and configuration issues, interpreting logs and error reports.
• Document incidents and maintain accurate records in the ticketing system.
• Monitor system performance indicators and alert engineering teams to recurring problems.
• Escalate complex cases to product or engineering specialists while ensuring timely updates to customers.
• Contribute to self‑help resources such as FAQs and knowledge‑base articles.

Required profile

• Proven experience in technical support for software or web‑based applications.
• Ability to work independently in a remote environment and meet response‑time targets.
• Strong analytical mindset for interpreting logs and identifying patterns.
• Excellent written and verbal communication in English; Arabic proficiency is a plus.
• Relevant diploma or bachelor’s degree in Computer Science, IT, Engineering or related field.

Required skills

• Ticketing and help‑desk systems.
• Remote support tools.
• Basic system and network concepts.