Technical Support Specialist (Test Center Operations)

About the role

The National Education Network is looking for a Technical Support Specialist to ensure smooth operation of technical systems within its Test Center. You will support examination activities, maintain equipment, and assist the Test Center Administration Team Leader with daily tasks.

Key responsibilities

• Provide first‑line technical support for computers, printers, networks, and software applications.
• Troubleshoot and resolve technical issues during examinations and daily operations.
• Prepare and configure examination rooms, devices, and technical equipment before test sessions.
• Assist the Test Center Administration Team Leader in coordinating daily operational activities.
• Support scheduling, documentation, reporting, and record management.
• Coordinate with candidates and internal departments regarding examination requirements and procedures.
• Monitor equipment performance and report maintenance needs.
• Ensure compliance with test‑center policies, procedures, and quality standards.
• Escalate technical and operational issues when necessary.

Required profile

• Bachelor’s degree in Computer Science, IT, Business Administration or related field.
• 1–2 years of experience in technical support, help‑desk, operations or administration.
• Good knowledge of computer hardware, software, printers and network troubleshooting.
• English proficiency at B1 level or higher.
• Strong communication and organizational abilities.
• Ability to manage multiple tasks and work effectively under pressure.

Required skills

• Computer hardware troubleshooting
• Software and printer troubleshooting
• Network troubleshooting
• Microsoft Office (Word, Excel, PowerPoint)
• IT certifications such as CompTIA A+, CCNA or MCSA (preferred)

What we offer

• Competitive gross salary ranging from EGP 13,000 to 15,000 per month
• Full‑time permanent position
• Opportunity to work in an educational environment supporting national examinations