Training Coordinator (Males and Egyptians Only)

About the role

Kempinski Palace Cairo is looking for a Training Coordinator to support the Training Manager in delivering Kempinski's off-line and on-line learning tools so that the hotel develops its talent and secures the ability to deliver exceptional guest service. The role prepares the holder for a future training leadership or operational position. The position is permanent and full-time.

Key responsibilities

• Support the Training Manager in ensuring employees receive both Kempinski and locally required training, and help achieve the hotel's training engagement rate and KPIs.
• Implement the 70-20-10 training strategy and use Kempinski training tools such as F! & E! programmes, the Leadership Development Programme and online learning.
• Help set up a training network to Kempinski standards and ensure departments with corporate training BITES follow them and reflect hotel policies.
• Implement the training marketing strategy and support Kempinski DNA and brand immersion activities.
• Identify potential training talent and propose and foster Master Trainer candidates.
• Complete Kempinski Experience Assessment checks, complete the monthly training report and the Training Self Audit.
• Promote Kempinski corporate training policies, ensure new hires are onboarded through the brand immersion packages, and enhance employee engagement and customer satisfaction.

Required profile

• Nationality: eligible for a working permit in the country of hire.
• Education: bachelor's degree.
• Experience: either a hospitality school graduate with at least two operational internships, a European apprenticeship, or at least three years in the hospitality industry, or one year in a similar position within a luxury brand.
• Language: excellent local and English oral and written skills; an additional language is beneficial.
• Must identify with Kempinski core values and be people-oriented, self-confident, persuasive, quality-oriented and well-presented.

Required skills

• Proficiency in Microsoft Office.
• Administration, planning and organisation, verbal and written communication, and customer service skills.