Virtual Medical Assistant

About the role

We are seeking a dedicated Virtual Medical Assistant to join our patient support team in Alexandria. The role involves making outbound calls to patients with chronic conditions, conducting monthly health check‑ins, reviewing treatment plans, and ensuring patients stay on track with their care.

Key responsibilities

• Call a roster of patients each month to monitor health status and well‑being.
• Discuss and reinforce treatment plans according to clinical guidelines.
• Document patient interactions accurately in the system.
• Identify changes in patient condition and escalate when necessary.
• Build rapport and trust with patients over the phone.

Required profile

• Fluent English (spoken and written).
• Resident of Alexandria, Egypt, able to work onsite.
• Medical background (nursing, pharmacy, medicine, or related degree) is a plus.
• Experience in patient coordination, call‑center, or healthcare outreach is beneficial.
• Strong empathy, patience, and active listening.
• Reliable internet and ability to commute to the office for the scheduled shift.

Required skills

What we offer

• Fixed Monday–Friday schedule with weekends off.
• Competitive salary based on experience.
• Professional, supportive office environment.
• Opportunities for career growth and development.