Bellman - 4-5 Star Hotel

About the role

A hotel belonging to the Accor network, which brings together more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations, is looking for a dedicated, customer-focused Bellman in 6th of October City, Egypt. The Bellman is the first point of contact for guests, working closely with the front-of-house team to create a welcoming atmosphere and ensure guests feel valued from arrival.

Key responsibilities

• Welcome guests at the main entrance with courteous greetings and help them with luggage, packages and coats
• Open and close vehicle and taxi doors for arriving and departing guests
• Guide guests to the Front Desk and stay with them during check-in
• Escort guests to their rooms and direct them to hotel facilities and services
• Keep the entrance, driveway and lobby clean and organized
• Follow baggage handling procedures at check-in and check-out
• Memorize hotel routes and know elevator operation and emergency procedures
• Use guest names, especially for repeat and long-staying guests
• Keep the baggage room clean, organized and secure, and manage its inventory
• Deliver newspapers to rooms as assigned by Front Office staff and arrange airport transportation with the Airport Concierge
• Record important matters in the Duty Log and support colleagues by covering tasks when needed

Required profile

• Fluent English (written and spoken); additional languages are a plus
• At least 1-2 years of experience as a Bellman in a 4-5 star hotel
• Previous hospitality experience
• Ability to lift and carry heavy luggage safely
• Professional appearance and grooming consistent with luxury hospitality
• Egyptian nationality is accepted

Required skills

• Microsoft Office
• Good organization and time management, able to prioritize multiple guest requests
• Problem-solving and resilience under pressure
• Ability to work in a multi-cultural environment