Call Center Agent – Customer Service Rep (Comcast)
eClerx · Cairo
Job description
About the role
eClerx is seeking enthusiastic graduates to join the Comcast account as Call Center Agents. You will handle inbound customer inquiries, provide accurate information, and ensure a high level of service satisfaction.
Key responsibilities
- Answer incoming calls and respond to customer queries in English.
- Document interactions and update customer records in the system.
- Escalate complex issues to senior support when necessary.
- Maintain adherence to quality and performance standards.
Required profile
- Egyptian nationality, maximum age 40.
- Graduates with 1‑2 years of call‑center or customer‑service experience.
- Good command of English (B1+/B2 level).
- Willingness to work rotational shifts, including night and overnight.
Required skills
- Effective verbal communication in English.
- Basic computer literacy for handling call‑center software.
What we offer
- Transportation provided to Maadi Technology Park.
- Rotational shift schedule with night and overnight options.
- Competitive monthly salary (net 15,500 EGP, gross 21,000 EGP).
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Published 2 days ago
Expires 1 month from now
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eClerx
Cairo
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