Customer Support Advisor (English B1+)
Etisalat Egypt · Maadi
Job description
About the role
We are looking for an English‑speaking Customer Support Advisor to join Etisalat Egypt’s customer care team in Maadi, Cairo. The role involves assisting customers through various communication channels, ensuring a high level of service and satisfaction.
Key responsibilities
- Handle inbound and outbound customer interactions via phone, email, and chat.
- Resolve queries, complaints, and service requests in a timely manner.
- Maintain accurate records of customer interactions and follow‑up actions.
- Achieve defined performance KPIs and quality standards.
- Collaborate with other departments to escalated issues when necessary.
Required profile
- University degree with good academic grades.
- Excellent command of English (minimum B1+ level).
- Previous experience in a customer‑facing role is a plus.
Required skills
- Proficiency in English (B1+).
What we offer
- Net monthly salary of 14,500 EGP (12,000 EGP base + 2,500 EGP KPI component).
- Paid training and a free VPN line.
- Annual salary increase and opportunity for promotion after six months.
- Social and medical insurance from day one.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Egypt.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 2 weeks ago
Expires 1 month from now
39 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Etisalat Egypt
Maadi