Customer Support Advisor (English B1+)
Etisalat Egypt · Maadi
Job description
About the role
We are looking for an English‑speaking Customer Support Advisor to join Etisalat Egypt’s customer care team in Maadi, Cairo. The role involves assisting customers through various communication channels, ensuring a high level of service and satisfaction.
Key responsibilities
- Handle inbound and outbound customer interactions via phone, email, and chat.
- Resolve queries, complaints, and service requests in a timely manner.
- Maintain accurate records of customer interactions and follow‑up actions.
- Achieve defined performance KPIs and quality standards.
- Collaborate with other departments to escalated issues when necessary.
Required profile
- University degree with good academic grades.
- Excellent command of English (minimum B1+ level).
- Previous experience in a customer‑facing role is a plus.
Required skills
- Proficiency in English (B1+).
What we offer
- Net monthly salary of 14,500 EGP (12,000 EGP base + 2,500 EGP KPI component).
- Paid training and a free VPN line.
- Annual salary increase and opportunity for promotion after six months.
- Social and medical insurance from day one.
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Published 18 hours ago
Expires 1 month from now
11 views · 0 interested
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Etisalat Egypt
Maadi
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